Privacy Policy

How we handle your data when you shop with Dr.Matres — in clear, simple language.

Last updated: 23 September 2026

This policy explains what information Dr.Matres ("we") collects about you, how we use it, and the choices available to you. It applies when you visit the website, place an order, or contact us by any means (together, the "Services").

By using the Services, you agree to what is described here. If you do not agree, please do not use the Services.

Policy Updates

We may update this policy from time to time to reflect changes to our business or legal requirements. We publish the new version on this page and update the "Last updated" date above.

What We Collect and Why

The information we collect depends on how you interact with us. We use it to run the store, deliver your orders, improve our service, meet our legal obligations, and protect our customers.

Information You Give Us Directly

When you place an order, create an account, or contact support, you may share:

• Contact details — name, address, phone number, and email.
• Order details — billing and shipping address, payment confirmation, and contact information.
• Account details — username, password, and security questions.
• Any information you choose to include in your messages or support requests.

Some features need this information to work. You can choose not to provide it, but you may then be unable to use those features.

Information Collected Automatically

We use cookies and similar technologies to remember your preferences, understand how you use the website, and improve it. This may include device, browser, network, and IP address information.

Information We Receive from Partners

We may receive information about you from parties that help us run the store, such as:

• Platforms that power the website, such as Shopify.
• Payment service providers, to process your payments securely.
• Analytics and advertising partners whose technologies run on our website.

We handle any data we receive in line with this policy. See also the "External Links" section below.

How We Use Your Information

• Running the store. Processing payments, fulfilling orders, sending order updates, and managing your account, exchanges, and returns.
• Marketing. Sending offers by email or message when you consent, and tailoring offers to you.
• Security and fraud prevention. Detecting and handling any suspicious activity to protect our customers.
• Support and improvement. Answering your questions and continually improving your experience.

Cookies

We use cookies to run the website, remember your preferences, and measure performance. Some of our trusted partners may also use them for analytics and advertising.

Most browsers accept cookies by default. You can delete or block them in your browser settings, but some parts of the website may not work properly without them.

When We Share Your Information

We may share your information with:

• Service providers acting on our behalf (technology, payments, analytics, support, hosting, shipping).
• Marketing and advertising partners, who use it under their own privacy policies.
• Parties you ask us to share it with, such as the delivery company that delivers your order.
• Our affiliated companies, when needed to run the business.
• Authorities or others when legally required, to enforce our terms, or to protect our customers.

We do not sell any sensitive personal information.

External Links

The website may contain links to other websites that we do not operate. We are not responsible for their content or practices — please review their privacy policies before sharing any data.

Children

Our Services are not directed at children, and we do not knowingly collect their data. If you are a parent and believe your child has given us their data, contact us and we will delete it.

Security and Data Retention

We take reasonable measures to protect your information, but no system is 100% secure. Please avoid sending sensitive information through insecure channels.

We keep your information only as long as needed to manage your account, provide the Services, meet our legal obligations, and resolve any disputes.

Your Rights

Depending on where you live, you may have the right to:

• Access the information we hold about you.
• Deletion — request that your personal information be deleted.
• Correction — correct any inaccurate information.
• Obtain a copy of your data or request that it be transferred to another party.
• Restrict certain uses of your data.
• Withdraw consent where we rely on it.
• Unsubscribe from marketing messages via the unsubscribe link in any message.

To exercise any of these rights, contact us using the details below.

Contact Us

For any question about this policy or your data, email us at info@matres.qa and we will get back to you.